WHOLESALE GENERAL TERMS AND CONDITIONS
Eli & Nev is a brand owned by ELI & NEV SARL (“We”, “Us” and “Our”).
These are the terms and conditions (the “Terms”) on which We supply any of Our products (the “Products”) detailed in our catalogues, to you in your capacity as a retailer, whether you operate your business via a physical retail shop or e-commerce website. The supply of Products to you is strictly for commercial or business use or resale.
Please carefully review these terms and conditions before using our wholesale services. By placing a wholesale order with us, you consent to the following terms and conditions.
Unless otherwise agreed to in writing by Us, the following terms and conditions apply to all offers and all agreements concluded by Us. If one or more provisions in these general terms and conditions are entirely or partly void, voided or amended by Eli & Nev in a specific case, the other provisions in these general terms and conditions will remain in full effect.
SALES VENUES & ONLINE SALES:
Wholesale is available to brick-and-mortar shops, or online retailers with their own storefronts/websites. Businesses are forbidden from selling merchandise on any other online retail outlet. Products may not be sold on Amazon, Ebay, Etsy, Walmart, or Facebook Buy groups or any other channels.
We may ask you to prove the existence of your business and the sales methods that you use in order for Us to establish that you are a retailer. This may include, amongst other things, your providing to Us the address of your retail outlet and/or a digital photograph of your store front, and/or details of the URL of your website from which you operate your own e-commerce enabled webstore.
WHOLESALE PRICING
All wholesale prices are listed in USD and EUR and are exclusive of VAT.
Prices are subject to change without notice. If we find that the price of any product line is quoted incorrectly, we reserve a right to rectify such errors and omissions even if the order is already placed. We will inform the retailer about the correct price as soon as possible and will give the option to cancel the order or proceed with the order at the rectified wholesale price.
Our wholesale prices and price lists of products made available by Eli & Nev shall be deemed as Confidential Information, and to be used by retailers only. Publishing or revealing any Confidential Information disclosed to retailers is strictly prohibited without prior written consent by Eli & Nev.
PAYMENT
For pre-orders, the retailer agrees to pay a non-refundable upfront payment of 20% of the total order amount (excluding shipping). The remaining 80% and shipping costs shall be paid at the date of shipment of the goods.
We accept the following forms of payment:
- Bank wire transfer
- Credit Card
MINIMUM ORDER VALUE
The minimum order value is $250 or 250 EUR.
HOW TO PLACE AN ORDER
To place an order, please contact us at business@eliandnev.com. We will prepare a wholesale invoice and provide such to the retailer.
PROCESSING and DELIVERY TIME
We aim to fulfill orders within one to three (1-3) working days. Weekends and national holidays are not considered as working days and orders placed on those days may take longer to process.
Pre-orders will be shipped during the estimated time window provided at the time of order. Larger orders may require more time; We will provide a delivery estimate as requested. By placing an order, you agree that we shall not be liable for delays due to major events, including non-performance by third-party service providers.
The estimated delivery time for all orders is 2 to 10 business days.
SHIPPING
Shipping charged will be calculated and added to your wholesale order invoice, depending on weight, volume and destination of shipment. Packaging and handling of the purchase will be free, and the retailer shall only pay for the shipping service.
Upon receipt of your order, we will provide you with an estimated delivery date based on the estimate provided to us by the shipping company. Eli & Nev shall not be held responsible for any delivery delays.
You are responsible for payment of any taxes (including VAT), import duties, and service fees charged by the courier or local customs. You are also responsible for any registration that might be required from time to time by your local government for import (for example in Germany, LUCID registration).
SHIPPING ERRORS
Eli & Nev accepts no liability for any loss resulting from the retailer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the retailer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.
RETURNS
We do not accept returns.
Please inspect all shipments upon arrival and contact us in writing within five (5) days of receipt of damaged or defective packages or discovery of such damage or defect.
It shall be the responsibility of the retailer to provide conclusive proof that they received a wrong, faulty, defective, damaged or inconsistent product. If we are convinced with the claim, a reimbursement or a replacement will be offered.
Please note that items damaged due to improper handling, misuses, or an accident, will not be accepted.
If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For any issues related to refunds, please contact us at business@eliandnev.com
CANCELLATIONS
Cancellations after shipping are not accepted for wholesale orders.
WARRANTY
By placing an order, the retailer agrees that Eli & Nev makes no warranty, whether expressed or implied, regarding the merchantability of any product. The retailer also agrees that Eli & Nev shall not be liable for any misrepresentation or misuse of its products by the retailer, its customers or the end users, and indemnify Eli & Nev from actions and proceedings that may emanate from such misrepresentation or misuse.
COPYRIGHTS AND BRAND ASSETS
Eli & Nev is a brand owned by ELI & NEV SARL.
Eli & Nev products hold the Eli & Nev trademark wich may not be infringed upon.
All photos are property of Eli & Nev and retailers are permitted to use for selling of Eli & Nev products only.
All Eli & Nev product photos must remain unaltered. Retailers may not alter, photoshop, or reuse photos in any way.
When reselling Eli & Nev products, retailers are prohibited from altering the products in any way – adding or removing design details, labels, etc. Products may not be rebranded.
Any photos used of Eli & Nev products taken from social media must credit the original creator of the content.
Eli & Nev may provide product images and other brand assets as requested for business promotion. Please acknowledge that all promotional and marketing materials, including but not limited to blog articles, illustrations, images and audio-visual media are fully protected by copyrights, and owned and controlled by Eli & Nev.
CHANGES & UPDATES
Eli & Nev reserves a right to modify or replace these terms and conditions to accommodate any changes in its business as required by the law. However, if these terms and conditions are substantially modified, we will publish and update and send an email notification.
