What you can do
We accept orders above US$ 250. You can mix any style and size you want. Please note that we do not offer free samples.
Our size chart is available here. If you have additional questions about sizing, you can email us at email@example.com.
We offer two types of payment.
1. Bank transfer to our company's bank account. For US buyers we have a local US bank account. For EU buyers we have a local EUR account. Your bank might charge you for currency conversion (if needed). Those charges are at your expense.
2.Credit card. If you choose payment by credit card, you will be redirected to Iyzico, the online payment provider with which we have partnered. The payment will be securely processed by Iyzico and your financial details are never shared with us. No Iyzico account is needed for this.Your credit card company might charge you for currency conversion (if needed). Those charges are at your expense.
We will start processing your order as soon as you complete the payment.
PRICES AND VAT
The prices listed on our website are our wholesale prices. All our prices are without Value Added Tax (VAT).
You will not be charged VAT by us, but you might need to pay local VAT to the transporter or to local customs upon receiving the goods or at a later stage, depending on the tax status of your company.
If you need more information on the VAT rules applicable, please contact the relevant authority in your home country.
We normally process orders within 1 to 3 business days. If you have not heard from us after 3 days, this means we probably have not received your order. In that case please contact us at firstname.lastname@example.org
Please note that during national French and Turkish holidays, processing times might be a little longer. If you have any concerns regarding processing time, please feel free to contact us.
We ship worldwide with DHL and UPS from Turkey. The estimated shipping time is 2 to 7 days, depending on the delivery location. The indicated shipping time is only an indication and cannot be guaranteed.
Delays are beyond our control, although in our experience this rarely happens. In order to ensure a quick delivery, we also kindly ask you to provide us with any useful information for delivery, such as your EORI number for European retailers (more on that below), and to be responsive to any notifications (emails, phone calls, SMS, etc.) that you receive from the shipping carrier.
We will provide you with a tracking number when we ship your order.
If you would like to arrange your own shipping method please let us know.
If you refuse delivery of the package from the carrier, the carrier will destroy the package and you will not be refunded for your order and for shipping costs.
If you are experiencing any issues with or delays in the shipping of your package, please contact us. We will immediately reach out to the carrier.
The shipping costs are calculated by the carrier based on the weight and volume of the package and the place of delivery. If applicable, we will provide you with the shipping cost after we receive your order.
The goods will be shipped at your risk and without insurance. Please tell us when you want us to arrange insurance for you.
If you are a retailer from the EU or UK, we will ask you to provide us with your EORI number, in order to avoid customs delays.
If you don't have an EORI number yet, you can usually easily request one from the competent authority in your home country. We will also ask you for your VAT number.
If you are a EU retailer, we will offer to send your order with an ATR certificate, which will allow you to remove any custom duties that would normally be due for products imported into the EU. The ATR certificate is based on a special agreement between the EU and Turkey. You can find out more about it here.
Upon receipt of your package, you might be charged for the following items:
- VAT: Value Added Tax (VAT) or sales tax, as applicable in your country.
- Custom duties: The tax rate is calculated differently depending on the type of product and is based on country specific regulation. It is usually between 12% and 20% for textile products. If you would like to get specific information as to the customs duties applicable in your country and the method of calculation, please contact your country's customs authority or an import/export expert.
- The carrier's service fee: the carrier may charge you a fee (usually between 10 to 17 euros) as "advance Payment or Disbursement charge" for clearing the shipment through customs and for paying local duties and VAT on your behalf to local customs.
If you need more information on the above please reach out to us.
CANCELLATION & RETURNS
Cancellations after shipping are not accepted for wholesale orders.
We do not accept returns.
Please inspect all shipments upon arrival and contact us in writing within five (5) days of receipt of damaged or defective packages or discovery of such damage or defect.
It shall be the responsibility of the retailer to provide conclusive proof that they received a wrong, faulty, defective, damaged or inconsistent product. If we are convinced with the claim, a reimbursement or a replacement will be offered.
Please note that items damaged due to improper handling, misuses, or an accident, will not be accepted.
If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For any issues related to refunds, please contact us at email@example.com
We are always here to help and we do our utmost for the products we created with love to reach you safely. If you have any questions on the above or need additional information, feel free to contact us at firstname.lastname@example.org
FREQUENTLY ASKED QUESTIONS
Do you offer white label products / custom designs ?
We don't offer white label products, we only sell under our own brand. If you would like to collaborate with us on a new model, you can reach out to us.
Can I remove your tags / labels from your products and sell under my own or a different brand ?
No. By buying our products, you are committing to selling our products under the Eli & Nev brand, and you are not allowed to relabel them, as this would change our brand image and might confuse our customers and other retailers.
Can I sell your products on marketplaces or retail spaces which are not my own, like Etsy, Amazon, etc.?
No, we only give authorization to our retailers to sell our products on their own website / instagram account or similar channels. You cannot sell our products on Amazon, Etsy, or similar market places.
Can I set my own retail price?
Yes, you can. We can provide you with a recommended retail price but we know that the market conditions will be different in each country.
Can I use your photos for my website and social media ?
Yes. You can request a link by sending us an email at email@example.com
When will the sold out items restock?
Sold out items generally don’t restock, but we might renew a best-selling model for the next seasons.
Do you offer dropshipping?
No. We do not offer dropshipping.